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Cookie and privacy policy

Cookie and privacy policy


When you use our services, you trust us with your data. We understand that this is a big responsibility and work hard to protect your data and give you control over it.

Amsterdam Hair Institute, located at Hertogswetering 2, 6543AS, Utrecht, is responsible for the processing of personal data as reflected in this privacy statement.


Contact details:
Hertogswetering 2, 6543AS, Utrecht
+31 (0)88 303 1600


Personal data we process
Amsterdam Hair Institute processes your personal data because you use our services and/or because you provide it to us yourself.


Below is an overview of the personal data we process:

– First name and surname
– Gender
– Date of birth
– Place of birth
– Address details
– Phone number
– E-mail address
– IP address
– Other personal data that you actively provide e.g. by creating a profile on this website, in correspondence and by telephone
– Location data
– Data about your activities on our website
– Data about your browsing behaviour across different websites (e.g. because this company is part of an advertising network)
– List of customer contact details via an app
– Internet browser and device type


Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data on website visitors who are under 16 years of age. Unless they have permission from parents or guardians. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in their children’s online activities to avoid collecting data on children without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at [email protected] and we will delete this information.


For what purpose and on what basis we process personal data
Amsterdam Hair Institute processes your personal data for the following purposes:
– Handling your payment
– Sending our newsletter and/or advertising folder
– Calling or e-mailing you if necessary to carry out our services
– Informing you about changes to our services and products
– Allow you to create an account
– To deliver goods and services to you
– Amsterdam Hair Institute analyses your behaviour on the website in order to improve the website and tailor the range of products and services to your preferences.
– Amsterdam Hair Institute tracks your surfing behaviour across various websites so that we can tailor our products and services to your needs.
– Amsterdam Hair Institute also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

Automated decision-making
Amsterdam Hair Institute does not use automated decision-making.

How long we keep personal data

Amsterdam Hair Institute will not retain your personal data for longer than is strictly necessary to fulfil the purposes for which your data is collected. If you would like information about our retention periods in your specific case please contact us at: [email protected].

Sharing personal data with third parties

Amsterdam Hair Institute shares your personal data with various third parties as necessary for the performance of the agreement and to comply with any legal obligation. With companies that process your data on our behalf, we conclude a processing agreement to ensure the same level of security and confidentiality of your data. Amsterdam Hair Institute remains responsible for this processing. Amsterdam Hair Institute also provides your personal data to other third parties. We do this only with your express consent.

a. Trengo, for communication purposes Trengo is used. They use secure connections and encryption, therefore collected personal data are processed in a safe way.
b. Pink marketing, for marketing purposes. We have made concrete agreements with the above processor(s). We force this third party to maintain at least the same level of personal data security that we, as the controller, offer you.


Cookies, or similar techniques, that we use
Amsterdam Hair Institute uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. Amsterdam Hair Institute uses cookies with a purely technical functionality. These ensure that the website works properly and that, for instance, your preferences are remembered. These cookies are also used to make the website work properly and to optimise it. In addition, we place cookies that track your browsing behaviour so that we can offer tailored content and advertisements.

On your first visit to our website, we have already informed you about these cookies and asked your permission to place them.

You can opt out of cookies by setting your internet browser to stop storing cookies. In addition, you can also delete any information previously stored via your browser’s settings.

Cookies are also placed on this website by third parties. These include, for example, advertisers and/or the social media companies. Below is an overview:

Cookie: Googly Analytics
Name: _utma
Function: Analytical cookie that measures website traffic
Retention period: 2 years

Cookie: Facebook Pixel
Function: Analytical cookie that measures website traffic
Retention period: 2 years


Viewing, correcting or deleting data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by Amsterdam Hair Institute and you have the right to data portability. This means that you can request us to send the personal data we hold on you in a computer file to you or another organisation named by you.

You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your consent or object to the processing of your personal data to [email protected].


To ensure that the request for inspection is made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Amsterdam Hair Institute would also like to inform you that you have the opportunity to submit a complaint to the national supervisory authority, the Authority for Personal Data. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data
Amsterdam Hair Institute takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via [email protected].

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